Checkout

Frequently Asked Questions

YOUR ARE HERE : >Frequently Asked Questions

Sort by :

12>>

What do I do if I did an error on my order?

If you make an error on your order form, please contact us right away through email, fax, or telephone. We can alter any of your order facts, but only up to 24 hours after your order has been positioned. If you realise you have supplied the mistaken instruction information or ordered the incorrect frame, please tell us instantly. We process instructions very rapidly, and once we have glazed your spectacles, they cannot be changed. If you want to get a hold of us, please call our contact us page immediately.

Is it easy to order eyeglasses online?

Yes. Ordering your glasses couldn't be easier than this.

You will make your modern prescription which can be acquired from any optician. Your recommendation must have been issued within the past 2 years and if it is older than 2 years you will require to visit your nearest optician to have your eyes re-tested.

Once you have your recommendation just trail the simple steps below.

STEP 1

Find a frame that you like from our broad variety of standard and designer frames and ensure to see if it's appropriate for your lens type. All of our frames range will have icons to demonstrate which lens types the frames are appropriate for.

STEP 2

Select your particular frame colour and size.

STEP 3

Modify your spectacles by adding any additional lens options you may like. You can adjoin thinner lenses (recommended for advanced prescriptions), defensive lens coatings, and lens tint for recommendation sunglasses or reactor light transition lenses.

STEP 4

Enter your recommendation, followed by your imbursement details and voila, your spectacles will be on their way to you shortly.

If you are uncertain on how to read your recommendation you may like to outlook our short video on the home page which will converse you through interpretation of your prescription particulars.

If you are still uncertain you can just fax a copy of your instruction to along with a telephone number, or email it to us, and we'll surely give you a call back.

What frame style will most excellently suit my face shape?

You can find variety of frames that will suit your face perfectly. Use our mini-guide below to assist you select the most pleasing frames for accurate face shape:

Oval Shaped

With this face cut you really can wear any kind of frames, though do believe scale: a small face will suit smaller frames and a outsized facial structure will advantage from a more dominating frame.

Round Shaped                     

Go for angular frames, mainly with bold side boundaries. These will assist to stretch your face and add dissimilarity to your rounder characteristics.

Square Shaped

Angular kind can be very good-looking for a masculine look, but may need soften touch for women. Opt for spectacles with a minor oval shape to make softer angular character. If you pick a squarer frame, look for one with round boundaries.

Long Shaped

Spectacles that only have stress at the top or bottom of the frame will ensemble your face if your face is long.

Heart Shaped

If you have a triangular or you can say heart-shaped shaped face then must avoid too much stress across the temples. Frames with strapping or heavy top edges are best evaded. A rimless frame will be an ideal option for you if you have this kind of face shape.

What are your lenses made of?

Most of our lenses are prepared from lightweight plastic material (CR39). In our practice, plastic lenses are far more long-lasting, much lighter and are less expected to scrape or split when accidentally dropped contrasted to conventional glass lenses. In all of our range of rimless frames we fit polycarbonate lenses; this material is permanent and the strongest lens material accessible.

What types of lens coatings do you provide?

We offer an assortment of diverse coatings that can be functional to all lenses exclusive of tinted lenses. Coatings contain Anti-scratch (Hard Coat) at a common cost, Anti-scratch, UV 400 defensive, Anti-reflective (MAR) are also available at a usual cost and sunglass tints as well.

Anti-Scratch (Hard Coated) lenses

This coat defends lenses from daily excessive scratching that can escort to decreased vision and a condensed look. These coats increase toughness and safety of your new specs.

Anti-Scratch and Anti-reflection (MAR)

This coating assists to guard the lens surfaces from scrape, lessen distractions - such as glare and surface indication - and defends the eye from UV rays. This Multi Coating can improve your vision in low lighting level and glare circumstances which includes driving and computing. The coating makes the lenses almost imperceptible by reducing the front outside reflectance, making your eyes the focus of concentration and not your spectacles. Furthermore, graphic and video reflection of your spectacles is condensed, as are the irritating reflections from your own eyes. The MAR coating also contain the advantage of UV 400 that helps defend the eyes from damaging harm caused by the sun.

UV radiation can guide to many eye disorders counting cataracts and macular deterioration; two very ordinary visual harm disorders. Everyone is at danger from UV damage; but persons functioning in direct sunlight are at maximum danger. The UV 400 coating offers a great means of UV protection, serving protection shield against UV-A and UV-B rays.

Why do you require my pupillary distance?

A strong instruction on a pair of glasses with the wrong pupillary distance for the consumer won't cause any damage to the eyes, but may result in damage or uneasiness. A precise pupillary distance permits us to offer you with the most comfortable and appropriate pair of spectacles possible.

Can I calculate my own pupillary distance?

If your optician has not offered your PD you can get somebody else to calculate it for you. Look straight in front and get somebody to measure the proper distance between your pupils with a ruler.

How can I find my pupillary distance?

Your pupillary distance is frequently calculated during an eye assessment, but is not always incorporated with your instruction. You can either enquire your optician for your pupillary distance at the time of your eye test, or we can analyse the dimension for you. If you send your own spectacles into straight sight to have the PD dimension taken by one of our expert opticians will try to have the spectacles returned back to you as swiftly as possible.

What is pupillary distance?

Your pupillary distance is the accurate term for the proper distance between your eyes, calculated between the cores of the pupils. This dimension is significant in ensuring you get the best level of performance from your spectacles. 

What is the finest lens tint density to use?

We offer two tint densities:

A Light tint is usually used as a fashion tint or normally for outdoor defence from the sun but not tremendous light situations, such as midday sun.

A Dark tint is used for sunglasses in intense light situations and offers utmost shield from the bright sun particularly for those responsive to bright light.

Can I use my contact lens recommendation for ordering spectacles with you?

No. Contact lens prescriptions differ significantly to from eyeglasses prescriptions. You must have a usual glasses prescription less than two years old in order to buy spectacles.

Lens colour guide?

Dark Grey decreases the utmost amount of visible light and permits for true colour credit. It is perfect for brilliant sunny days and in cases where deep glare can cause problems for your vision. In addition to universal use, this tint colour is best for driving and deep water fishing.

Light Grey is a lighter and the most amazing shade of grey lens. It spread colours regularly and allows for true colour identification. Light grey lenses can be used as a base for make custom colours and this colour dissimilarity is good for partly sunny and bright sunny days.

Dark Brown offers brilliant contrast and recovers visual acuity and depth insight. It is ideal for bright, sunny and altering light situation. Dark Brown lenses decrease blue light and are most excellent for driving, golfing and shallow water fishing.

Light Brown is a lighter edition of the colour tint which improves disparity and depth insight. It is good for partially sunny to vivid sunny days and can be used as a base for making custom standard.

Blue is used in moderately cloudy to sundrenched conditions. This colour tint is fine for tennis, golf, snowmobiling and shooting at green objective. Blue lenses let in the utmost quantity of blue light.

Green has somewhat better disparity than the grey colours, but is not measured a high contrast lens. Green maintains true colour equilibrium and is a good option for altering light circumstances. Green lenses are used for tennis, driving and golf as well as the wide-ranging colour.

Clear lenses may be coloured to create custom colours for every need or demand. Only uncoated and hard coated lenses can be coloured

What is the finest lens tint colour to use?

Brown and grey are considered as the most popular tint colours, but we also provide a green tint. All tints are accessible in light and dark, providing you prosperity of option.

Brown is in general the most useful colour lens as it permits the wearer the widest light range through to the eye, while jamming blue light and providing best contrast. Brown lenses are just perfect for activities where distances need to be continuously judged such as tennis, golf, skiing, or other sports needs acute visual awareness and contrast isolation. Brown is also most excellent for lower brightness situations, like fishing in the late daylight or early morning.

Grey tints are mainly useful for vivid light situations such as water sports because it generally blocks out the brightest sun's waves. Other colours like green and blue are generally used more for fashion reason than for usefulness. Yellow is used to intensify contrast without jamming too much brightness, and it is normally used for shooting and skiing on hazy days.

Sort by :

12>>